2–5 February 2021


Student Forum

Emergency department futures: A design investigation into ED waiting rooms


Presenting Author(s): Troy McGee, Daphne Flynn, Selby Coxon, Rowan Page
05 February 2021

Please be aware that multiple presentations will take place during this session commencing at 08:15AM AEDT and share the same zoom link. Check how presentations are clustered in the program spreadsheet when adding the calendar.

What will the Emergency Department (ED) of the future look like in 2030? 2050? 2100?

How will we experience ‘urgent healthcare’? How will it be delivered, and how might we access it? What are the dilemmas, challenges and opportunities that are afforded by the future? This poster presents a practice-led PhD which aims to explore the ED of the future and focuses on the ED waiting room (EDWR). This project interrogates how technology might impact the experience of care in the EDWR, and how design practice might be applied in order to explore the scale of this impact.

This paper presents a comic-strip style design fiction of an alternative future for the EDWR, typified by automation, a digitally connected world and artificial intelligence. While this narrative is fictional, the injury and background of the characters is based on real, contemporary ED experiences observed within the PhD project. This story asks us to probe the possibilities, uncertainties and challenges of the future in the context of the ED, and the possible resultant care experience.

This paper then concludes by analysing this future narrative through a series of ‘lenses’, focal points where we might explore the pertinent issues and scale of the impact from political, economic, social and technological forces. In doing so, this paper aims to encourage meaningful discussion about the most desirable experience in the EDWR.

Europe (CET): 4th February 2021 10:15 pm to 11:00 pm

US (EST): 4th February 2021 4:15 pm to 5:00 pm

Download Event Paper

Troy McGee
Troy McGee
Monash University

I am an equal parts designer, researcher and maker. I design health futures, services and experiences.

Currently, I am a PhD candidate in Design at Monash University, within an interdisciplinary research lab - Design Health Collab - that is concerned with the future of health and wellbeing. My research is deeply collaborative and crosses disciplines of design, creative practice, healthcare, and emergency medicine. I am motivated by solving complex challenges and working alongside passionate individuals.

Daphne Flynn
Daphne Flynn
Monash University

Daphne is Director of Design Health Collab, Monash Art, Design and Architecture’s Health and Wellbeing lab. Daphne works to encourage collaboration with university researchers, industry partners and medical bodies.
As a Practice Professor, Daphne draws on a broad range of experiences with various design consultancies, as well as a variety of business from small firms to multinational companies.
Daphne’s interest is in applying design thinking methodology to facilitate innovation, particularly in the area of healthcare and wellbeing.
Whether the challenge is considering the ergonomics and ease of use of medtech devices or creating better patient experiences in healthcare organisations, design can play a central role in facilitating innovation and change.
Daphne’s experience includes collaborations with MIME in medtech research, designing the award-winning asthma prediction device X-halo, and investigating a Hospital-to-Home healthcare pilot program for Philips.

Selby Coxon
Selby Coxon
Monash University

Dr. Selby Coxon is the Director of the Mobility Design Lab hosted by the Department of Design at MADA. He holds a PhD, Masters and Bachelor's degree in Industrial Design. His professional career spans over thirty years working for both the corporate sector; Philips Electronics and Schlumberger and private consultancy; IDC and Anglo Nordic Design in Europe, Scandinavia and Australia.

His research interests, especially in his current role, concern improvements and far reaching ambitious interventions in the design of mobility, particularly public transport. Research projects undertaken have been for a diverse group of organisations; Metro Trains Melbourne, Yarra Trams, Volgren, Transdev, General Motors and SNCF (the French National Railway).

Rowan Page
Rowan Page
Monash University

Rowan Page is a lecturer in Industrial Design at MADA and a researcher in the Design Health Collab, an interdisciplinary research lab at the intersection of design and health. His PhD research explored how design research and practice can facilitate greater engagement with the recipients of medical devices, during the formative stages of research and development. Working in collaboration with Cochlear Ltd, this research led to the production of several medical devices and a speculative project exploring the future of cochlear implant systems. Rowan now works on several medical device development projects and has an interest in how design research, practice, and prototypes can aid in medical translational research. His research interests include co-design, speculative design, digital fabrication, emerging technologies and the function of designed artefacts as boundary objects within collaborative and interdisciplinary design projects.

Through his teaching in the third year industrial design program Rowan is involved in several work integrated learning projects. These projects connect students with industry through real-world design projects with partners such as MONA, CSIRO, Orora, ABC, and Monash Health.