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June 2020

We are delighted to announce that ServDes.2020 will take place Tuesday 2 February - Friday 5 February 2021. Thank you for your patience and continued commitment during these uncertain times. 

Registration will open as a two stage process:  On-line registration will open on 6th July 2020 (the day the original conference was to start). This will be followed by on-site registration later in 2020, when COVID-19 restrictions plans become clearer. 

A conference is a chance to learn, share and connect, so we welcome both on-line and on-site participation. A draft program has been designed as a hybrid model, allowing presentations, discussions and workshops to be delivered and accessed across the world. The on-site program at RMIT University in Melbourne will enhance sensorial, place-based engagements. This hybrid model is a first for the ServDes conference series, aiming to be responsive to a variety of presenters’ time zones via scheduling from late morning to evening in Australia. 


Online participants will enjoy:

  • Access to all pre-recorded Long Papers, Short Papers, Student Forum presentations one week before the conference.  

  • Live broadcasts of Welcome, Keynotes, Regional Panels and Patterning Place. Participants can also watch these recordings at their leisure.

  • A variety of Online Workshops designed to suit multiple time zones.

  • Synchronous and asynchronous Online Thematic Discussions, where panelists clustered around mutual themes of interest co-host expansive and participatory conversations with online attendees. 

  • Ways to engage and connect socially online (See "Behind the Scenes" for what students have researched, explored and proposed – so stay tuned!)


Onsite participants will enjoy: 

  • Being Welcomed to Country by Parbin-ata Carolyn Briggs AM 

  • Learning through Patterning Place and a range of Onsite Workshops

  • Sustainable and healthy refreshments across the 4 days 

  • A student poster exhibition

  • All online content so participants aren’t excluded from taking part in parallel sessions! 

  • Extra curricular items such as Indigenous and Australian cultural experiences.


The development of the ServDes.2020 conference experience has been the result of studios taught across RMIT University Communication Design programs. Students have designed the branding, website, eating and learning experiences, and have been guided by principles of inclusion, sustainability and respect for Kulin Nations. Some of their explorations are featured on Behind the scenes on the ServDes.2020 website. 


We look forward to welcoming you on-line or on-site for ServDes.2020. Please register on 6th July 2020 and secure this exciting event in your calendar in 2021!

April 2020

Call for Papers:

Special Issue of International Journal of Design (IJD) 

Service Design in the Context of Complexity:
Tensions, Paradoxes and Plurality

Call for Papers for the Special Issue of IJD edited by Ingo Karpen, 
Carolyn Barnes, Stefan Holmlid and Eun Yu has been launched. 


Full Papers due: October 15, 2020

March, 2020

ServDes2020 Postponed

We are extremely sorry to advise that we need to postpone ServDes.2020, currently scheduled for 6-9th July 2020. This difficult decision has been made due to the changing circumstances surrounding coronavirus (COVID-19). Following announcements and increasing travel bans across the globe, we are postponing ServDes.2020 to later date (to be confirmed). 


Registration for ServDes.2020 has been closed for the time being. Announcements will be made when registration re-opens and ServDes.2020 is rescheduled.


Any registrations that have been paid will be refunded to the payee within the next few weeks. 


Should you have any questions, please do not hesitate to contact info@servdes.org

December 2019



ServDes.2020 committee members on exciting ideas, plans and principles for the conference

ServDes.2020 committee members on exciting ideas, plans and principles for the conferenceServDes.2020
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