2–5 February 2021



Process Design: Designing impactful workshop experiences that engage and inspire


Presenting Author(s): Kristina Skov Aagaard
04 February 2021

Designing workshop processes that engage with emotion and purpose can offer an invitation for deeper learning, meaning and change, which is crucial when helping organisations understand their current reality vs a desired future state. However, the way in which we enter an organisation (a system) as facilitators and how we design and lead these processes, can almost be more important than the content itself.

Join us in this fast-paced workshop where we will introduce process design principles for designing and delivering impactful workshops. Through workshop activities we will engage core disciplines like Neutrality, Appreciative Inquiry and Improvisation used to navigate between process facilitation (moving along a plan) and process leadership (moving toward intention). This is a hands-on and playful workshop where you will participate in systems thinking activities to understand Experiential Learning Cycles and how to design for these.

Europe (CET): 4th February 2021 8:15 am to 10:15 am

US (EST): 4th February 2021 2:15 am to 4:15 am

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Kristina Aagaard
Kristina Aagaard
Educator, and Service Design Lead, MAKE Studios

Kristina is a world-class educator and human-centred designer hailing from the innovative Kaospilots school in Denmark.
She specialises in complex problem solving and has worked extensively as a consultant and strategic designer focussing on business transformation across a range of industries. As well as being an accomplished service designer, Kristina is an expert trainer and capability builder. She has designed and delivered educational programs on design, strategy, and creativity around the world, and is passionate about cultivating personal and professional growth.