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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Thematic Discussions

Labour, politics, ethics, governance

08:15AM

10:15AM
Presenting Author(s): Lara Penin and Sean Donahue
05 February 2021
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This panel unpacks how service design conditions labour and structures of governance by highlighting the importance of ethics and politics.

Chaired by Lara Penin and Sean Donahue

Europe (CET): 4th February 2021 10:15 pm to 12:15 am

US (EST): 4th February 2021 4:15 pm to 6:15 pm


Shana Agid
Shana Agid
Parsons School of Design

Shana Agid is an artist/writer, designer, teacher, and scholar-activist whose work focuses on relationships of power and difference in visual, social, and political cultures. Her collaborative design practice focuses on exploring possibilities for self-determined services and systems through teaching and design research. His writing on design, politics, and pedagogy has been published in journals including Design Studies and Design and Culture and in edited books focusing on practice-led research and design ethics. She is an Associate Professor of Arts, Media, and Communication at Parsons School of Design in New York, US and holds an MFA in Printmaking and Book Arts and MA in Visual and Critical Studies from California College of the Arts (CCA) and a Ph.D. in Design from the Royal Melbourne Institute of Technology (RMIT).

Martina Čaić
Martina Čaić
Hanken School of Economics

Martina Čaić is a post-doctoral researcher at CTF - Service Research Center at Karlstad University in Sweden and Aalto University, School of Arts, Design and Architecture in Finland. She is also an associate researcher at Hanken School of Economics in Finland. She received her PhD from Maastricht University in the Netherlands, where she was a Marie Curie Fellow funded by the Service Design for Innovation Network (SDIN). Her research addresses customer experiences in value networks, with a particular focus on robotic and ambient assisted living technologies. Specifically, she conducts research in healthy aging contexts, employing a service design mindset, tools, and methods to understand consumers' perceptions of disruptive technologies. Her research has been published in the Journal of Service Management, Journal of Services Marketing, International Journal of Social Robotics, and International Journal of Design.

Misha Kaur
Misha Kaur
Australian Taxation Office

Misha has over 13 years’ experience achieving transformative economic and social outcomes from within government as well as a consulting advisor, drawing on her knowledge and passion in systems-thinking, design, behavioural economics, innovation and building government organisational capability.
More broadly Misha is also known for supporting women’s issues and leadership and has designed and facilitated mentoring programs for women. Academically, Misha is also undertaking her doctoral research in the promise that taking a more transdisciplinary approach to solving public sector problems can have, utilising the new model she has developed for the ATO as a basis for this research.

Lara Penin
Lara Penin
Parsons School of Design

Lara De Sousa Penin is an Associate Professor of Transdisciplinary Design at Parsons School of Design, where she has been director of the Transdisciplinary Design graduate program from 2015 to 2019. A full-time faculty in the School of Design Strategies since joining The New School in 2008, she has taught in the Transdisciplinary Design MFA, the Integrated Design BFA and the Strategic Design and Management BBA programs teaching studios, intensive and elective courses involving service design for public interest, systems thinking and participatory methods as well as advising master degree theses. Lara is also a core faculty member of the new Graduate Minor in Civic Service Design.

Sean Donahue
Sean Donahue
Principal of RCD/LA and Lecturer at ArtCenter College of Design

Sean Donahue is the Principal of RCD/LA and core Faculty in the Graduate Media Design Practices Program at ArtCenter College of Design.

International recognized for his socially-driven design and design research, Sean is co-founder of Art Center College of Design’s Graduate Media Design Matters+Field program, and principal of RCD/LA, his award-winning California based design practice. Sean’s multi-disciplinary practice is devoted to using design as the vehicle to engage 21st Century Global issues in local contexts. Focused on issues of social inequity, exclusion, access, authority, and power through the lens of design.