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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Workshops

Strengthen emotional skills for service designers as facilitators

06:15PM

08:15PM
Presenting Author(s): Mariluz Soto, Melanie Sarantou, Satu Miettinen
04 February 2021

We will be presenting a workshop for service designers aimed at developing and strengthening emotional skills, especially with regards to facilitating co-creation processes. Through the exploration of methods, we seek to broaden or induce the awakening of the sensibilities of service designers in their role as workshop facilitators. Emotional skills could help facilitators to recognize their own emotional process and to develop the ability to distinguish between their thoughts and their interaction with other people. A focus on emotional skills helps identify the most subtle and the most visible factors which influence collective creation in a service context. This process provides facilitators with more support to decide upon the best strategy according to their knowledge, thus improving the experience and the outcomes of the co-creation exercise.

Europe (CET): 4th February 2021 8:15 am to 10:15 am

US (EST): 4th February 2021 2:15 am to 4:15 am

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Mariluz Soto
Mariluz Soto
University of Lapland, Finland

Researcher in Co-Stars the Service Design Research Group at University of Lapland and PhD candidate at Culture-based Service Design Doctoral Programme of the University of Lapland, Finland. She focuses on creating new knowledge and connections between emotions and service design with an emphasis on experiences and communities.

Melania Sarantou
Melania Sarantou
University of Lapland, Finland

Melanie Sarantou is a senior researcher at the University of Lapland, Finland. She investigates the role of arts and narrative practices in marginalised communities in various global locations. She is part of the Service Design Research Group, investigating marginality, empathy and improvisation.

Satu Miettinen
Satu Miettinen
University of Lapland, Finland

Satu Miettinen is a professor of service design at the University of Lapland. She works as a dean of the Faculty of Art and Design. For several years she has been working with service design research and authored number of books and research publications in this area. She is working with SINCO service prototyping and simulation research environment. Her research interests are in the areas of service design including the areas of social and public service development, citizen engagement and digital service development. She is PI and co-ordinator in several national and international design research projects funded by European Commision Horizon 2020 program and the Academy of Finland. Satu Miettinen is also an active artist and designer in the area of socially engaged art and ecofeminist photography. She has a long history in artistic work with Namibian and South African communities in crafts and design development work in numerous projects.