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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Carla Cipolla

Carla Cipolla has been involved on exploring the intersection between service design and social innovation for sustainability. She is now an associate professor at UFRJ - Federal University of Rio de Janeiro / COPPE and has been serving as coordinator of the Rio DESIS Lab at UFRJ and DESIS Network (Design for Social Innovation and Sustainability). Carla has been contributing to the research activities in service design, with a particular interest on how to deal with interpersonal values in services; how these values - implicitly or explicitly - inform the way services are designed; how designers can potentiate or hinder these values and the consequences of these practices.