© RMIT University.


Travel Information International Visitors



Many travellers need a visa to enter Australia. The visa type you need will depend on the passport you hold, the purpose of your trip and how long you intend to stay. To help you work out what visa is best for you, the Australian Department of Home Affairs has developed an online questionnaire

Here is an overview of Visa options for people travelling for business


Time zones

Australia is divided into three separate time zones: Australian Eastern Standard Time (AEST), Australian Central Standard Time (ACST), and Australian Western Standard Time (AWST).

Melbourne, where the conference will be held is located in the Australian Eastern Standard Time (AEST) which is equal to Coordinated Universal Time plus 10 hours (UTC +10).



Australia's seasons are at opposite times to those in the northern hemisphere. 

ServDes 2020 will be held in July which is winter in Melbourne. See here for timely weather updates.


Electrical plugs

You may need an adapter in order to plug your appliances into the power sockets: the adapter required for Australia is Type 1 Australia plug. The plugs in Australia have two flat metal pins, forming an inverted 'V' shape, and occasionally a third pin in the centre. The electrical current in Australia is 220-240 volts, AC 50Hz


Sending mail

Post offices are open from 9am-5pm, Monday to Friday, with some city post offices open on Saturday morning. Travellers can arrange to collect mail at post offices throughout Australia. For more information and to find your closest Australia Post Office see here.


International dialing codes
The international dialling code for Australia is 61. 

The outgoing IDD (international direct dialing) code from within Australia is 0011.

Mobile phone network coverage is available across Australia, however coverage may be limited in some remote areas. SIM cards can be purchased at the airport and at convenience stores across Melbourne CBD.

Internet access and free WiFi is widely available at internet cafes, accommodation and libraries.

The emergency number in Australia is 000

Getting around Melbourne

Melbourne is an easy city to navigate due to its small geographic size, flat terrain and grid like layout. Trams are widely used across the city, with a Free Tram zone located across the CBD. Please note that the Free Tram Zone does not extend to the RMIT city campus.


To travel on the trams, a Myki travel card needs to be purchased. These are available from convenience stores including 7 Eleven.


For more information, Myki card purchasing and usage, and maps, please refer to the Public Transport Melbourne site.

Left-Hand traffic

In Australia, cars, trams, bikes and other vehicles travel on the left-hand side of the road of bidirectional traffic. When crossing the road, look to your right first then left to check incoming traffic. Same rules apply when you are making turns when driving. The steering wheel of an Australian car is on the right-hand side.


Australia's national currency is Australian Dollars (AUD), which comes in denominations of $5, $10, $20, $50 and $100 notes. Coins come in 5, 10, 20 and 50 cent and one and two dollar denominations.

VISA or MasterCard can be used anywhere credit cards are accepted. Paywave is a popular payment method.

American Express and Diners Club are accepted at major supermarket and department store chains and many tourist destinations. A good tip is to carry multiple credit cards and a little cash. Merchants may impose credit card surcharges in some places.

Traveller's cheques are not widely accepted in Australia.

Australia has a Goods and Services Tax (GST) of 10 per cent. You may be able to claim a refund for the GST paid on goods if you have spent AUD $300 or more with a single business, no more than 60 days before departing Australia. Tourist Refund Scheme facilities are located in the departure are of international terminals.



Hotels and restaurants do not add service charges to your bill, and tipping is always your choice. In upmarket restaurants, it is common to leave a tip to waiters of 10 per cent of the bill for good service.



RMIT University is conveniently located in Melbourne’s CBD, with a broad range of hotels and serviced apartments to choose from. Those that are closest to the University are listed below. Note: Please contact the accommodation providers directly for availability and reservations. We are negotiating discount rates where possible, confirmation & instructions about these discounts will be made available here soon.

Melbourne Marriott Hotel 

Mantra City Central

Mantra on the Park

Arrow on Swanston


Jasper Hotel 

Hotel Ibis Melbourne 

Mercure Welcome Melbourne 

Downtowner on Lygon Hotel 

City Edge on Elizabeth

Nova Stargate Apartment Hotel

Melbourne also has a variety of circular economy options for accommodation, below are links to some providers


Trusted Housesitters

House Sitters

Home for exchange


For visitors flying into Melbourne International Airport, there is a bus connection service that connects the airport to Melbourne CBD with ongoing connections to individual hotels. For timetables, and pre ticket sales go to SkyBus

For more information please contact: info@servdes.org

Service Design Melbourne #ServDes2020


Slack: https://sdmelb.slack.com


ServDes. international conference archive: www.servdes.org