uwu (2).jpg
Lines_9-01-01.jpg

Day 2:  Wednesday 3rd Feb 2021

Download PDF of abstracts and author biographies

Questioning Service Design

  • What the Popol Vuh can teach design (#46)

       Ricardo Sosa (Auckland University of Technology, Aotearoa New Zealand)

  • The paradox of delivering professional design services: the plurality of value  (#116)

       Linus Tan (Swinburne University of Technology, Australia)

  • Designing in response to Indigenous sovereignty (#135)

       Peter West (School of Design, RMIT, Australia)

  • Human Centred Design and ancient Hindu philosophy in the context of embracing diversity and building coherent working environments. (#87)

       Priyanka Rajwade (Masters of Design Futures, RMIT, Australia)

 


 

Digitalising Service Design I

  • Embedding transparency in digital services: A case study on the food sector (#120)

       Marcella Lomba (Universidade Federal do Paraná, Brazil)

       Aguinaldo Santos (Universidade Federal do Paraná, Brazil)

  • Towards a practical model for uptake of mobile Service Design  (#76)

       John Murphy (Design4Use Pty Ltd, Australia)

       Frederica Densley (Neighbourhood Justice Centre Melbourne, Australia)

       Stuart Ross (School of Social & Political Sciences, University of Melbourn,e Australia)

  • Undo-Replay: re-scripting unsustainable toy consumption through value transference (#98)

       Kathy Qian (RMIT University, Australia)

       Liam Fennessy RMIT University, Australia)

Changing ways with Service Design I

  • Designing for behavioural and institutional changes (#49)

       Masanao Takeyama (Keio University, Japan)

       Kahoru Tsukui (Keio University, Japan)

       Hirshi Yamaguchi (Dai Nippon Printing Company, Japan)

       Akihiro Sasaki (Dai Nippon Printing Company, Japan)

       Satioshi Miyashita (Dai Nippon Printing Company, Japan)

  • Conceptual design framework for digital technology assisted service system (#84)

       Kentaro Watanabe (National Institute of Advanced Industrial Science and Technology,             Japan)

       Yusuke Kishita (The University of Tokyo, Japan)

       Kaito Tsunetomo (The University of Tokyo, Japan)

  • Practice notes on designing for change (#124)

       Lisa Overton (RMIT University, Australia)

Participating in/for Service Design

  • Designing for informal services: a participatory approach to prevent sexual violence within a university (#75)

       Bridget Malcolm (University of Technology Sydney, Design Innovation Research Centre,           Australia)

  • How to be considerate: Adapting service design for use beyond the design studio (#77)

       Chloe Sterland (RMIT University, Australia)

       Juliette Anich (RMIT University, Australia)

  • The non-participatory patient (#81)

       Juan Sanin (RMIT University, Australia)

  • Experimenting with design tools for just public services (#121)

       Paula Hardie (Griffith University, Australia)

 

Day 2:  Wednesday 3rd Feb 2021

Download PDF of abstracts and author biographies

Transforming the business of Services Design

  • Integration of service principles into the creative process of PSS: Application in organizational case (#58)

       Emanuela Lima Silveira (Universidade Federal do Paraná, Brazil)

       Aguinaldo Santos (Universidade Federal do Paraná, Brazil)

  • Service Design for mediating technology and experience in augmented reality: A case study of a holistic AR travel service (#119)

       Heng Zhang (Digital Media Art, Zhejiang Sci-Tech University, China)

       Miso Kim (Department of Art+Design, Northeastern University, US)

       Chenrui Ye (Department of Art+Design, Northeastern University, US)

       Stephen Costa (Boston Planning & Development Agency, US)

  • Combining machine learning and Service Design to improve customer experience (#59)

       Niko Reunanen (Hellon, Finland)

       Zeynep Falay von Flittner (Hellon, Finland)

       Virpi Roto (Aalto University, Finland)

       Kirsikka Vaajakallio (Hellon, Finland)

Wellbeing through Service Design

  • From product centricity to services (#103)

       Olivia Harre (IT University of Copenhagen, Denmark)

       Lene Nielsen (IT University of Copenhagen, Denmark)

  • Design in the Philippines (#107)

       Beatrice Luna (MedGrocer, the Philippines)

  • Service Designing in psychiatric care (#42)

       Melisa Duque (Monash University, Australia)

       Laurene Vaughan (School of Design, RMIT, Australia)

       Sarah Pink (Monash University, Australia)

       Shanti Smartojo (Monash University, Australia)

  • The emergency department waiting room: Towards a speculative Service Design framework (#79)

       Troy McGee (Monash University, Australia)

       Daphne Flynn (Monash University, Australia)

       Selby Coxon (Monash University, Australia)

       Rowan Page (Monash University, Australia)

Digitalising Service Design II

  • Designing Blockchain-based Services (#56)

       Clive Grinyer (Royal College of Art, UK)

  • The hidden ‘co-designers’ of service: exploring policy instruments in e-messaging (#109)

       Adeline Hvidsten (Kristiania University College, Norway)

  • Service Tools: linking values with technology in sustainable home renovation (#95)

       Stella Boess (Delft University of Technology, the Netherlands)

De-centering in Service Design

  • Moving towards plurality: Unpacking the role of service design in relation to culture (#55)

       Zhipeng Duan (Oslo School of Architecture and Design, Norway)

       Josina Vink (Oslo School of Architecture and Design, Norway)

       Simon Clatworthy (Oslo School of Architecture and Design, Norway)

  • Being community and culturally-led: Tensions and pluralities in evaluating social innovation (#67)

       Joyce Yee (Northumbria University, UK)

       Yoko Akama (School of Design, RMIT, Australia)

       Khemmiga Teerapong (Bangkok University, Thailand)

  • Relational identities: How Service Co-Design can help Improve the minority experience and becoming ourselves (#136)

       Nevena Balezdrova (Brunel University, UK)

       Youngok Choi (Brunel University, UK)

       Busayawan Lam (Brunel University, UK)

Day 3:  Thursday 4th Feb 2021

Download PDF of abstracts and author biographies

Changing ways with Service Design II

  • Design performativity in cultural service for creating social impact (#118)

       Shu Hongming (Politecnico di Milano, Italy)

       Elenora Lupo (Politecnico di Milano, Italy)

  • Towards a unified framework of service transformation instruments (#112)

       Tim Overkamp (Linköping University, Australia)

  • An application framework of Service Design for servitization (#64)

       Lu Peng (Politecnico di Milano, Italy)

Transforming the business of Services Design

  • Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market (#73)

       Drude Emilie Holm Ehn (Aalborg University, Denmark)

       Amalia de Götzen (Aalborg University, Denmark)

       Luca Simeone (Aalborg University, Denmark)

       Nicola Morelli (Aalborg University, Denmark)

  • Overarching Servitization Processes in Industrial Manufacturing – a Scoping Review (#108)

       Bart Bluemink (Delft University of Technology, the Netherlands)

       Lianne Simonse (Delft University of Technology, the Netherlands)

       Sico Santema (Delft University of Technology, the Netherlands)

       Odke Lenior (Delft University of Technology, the Netherlands)

  • Actionable attributes of service design for business (#110)

       Joanna Rutkowska (Tallinn University, Estonia)

       Froukje Sleeswijk Visser (Delft University of Technology, the Netherlands)

       David Lamas (Tallinn University, Estonia)

Changing ways with Service Design III

  • Hear hear! Why sound in service design should matter (#92)

       Ana Kustrak Korper (Linköping University, Sweden)

       Vanessa Rodrigues (Linköping University, Sweden)

       Stefan Holmlid (Linköping University, Sweden)

       Johan Blomkvist (Linköping University, Sweden)

  • Current and future trajectories for Service Design education: Views from educators in academia (#57)

       Begüm Becermen (Aalborg University, Denmark)

       Luca Simeone (Aalborg University, Denmark)

  • Challenges facing service design practitioners: a pilot study (#101)

       Johan Blomkvist (Linköping University, Sweden)

       Vanessa Rodrigues (Linköping University, Sweden)

       Tim Overkamp (Linköping University, Australia)

Engaging with Service Design

  • Service design drinks Milan (#111)

       Martina Rossi (Politecnico di Milano, Italy)

       Chiara Leonardi (Openknowledge, Italy)

       Luca Molinari (Talent Garden, Italy)

       Marihum Pernía (Openknowledge, Italy)

  • Human Centred and Service Design in the Context of Sport Participation (#52)

       Iva Halacheva (Service Designer, Australia)

  • Can design thinking techniques drive citizen engagement in public sector consultation? (#85)

       Paul Blake (Splendid Studio, Australia)

       Lisa Marie Dema (Splendid Studio, Australia)