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Long Papers


Day 2: Wednesday 3rd Feb 2021

Organisation and the complexity of service design

  • Designing an organisation’s design culture: How appropriation of service design tools and methods cultivates sustainable design capabilities in SMEs (#2)

       Cathrine Seidelin (IT-University of Copenhagen, Denmark)

       Stine Moeslund Sivertsen (Industriens Uddannelser, Denmark)
       Yvonne Dittrich (IT University of Copenhagen, Denmark)

  • ‘Not invented here’: Organizational misalignment as a barrier to innovation implementation in service organizations (#8)

       Joannes Barend Klitsie (Delft University of Technology, Netherlands)
       Rebecca Anne Price (Delft University of Technology, Netherlands)

       Sicco C. Santema (Delft University of Technology, Netherlands)

  • Proliferating Service Design in a large multi-cultural IT organization – an inside-out approach (#24)

       Ravi Mahamuni (TCS, India)
       Sylvan Lobo (Tata Consultancy Services, India)

       Bhaskarjyoti Das (Tata Consultancy Services, India)

  • Patterns of disruption: diagnosing response mechanisms in actor networks (#15)

       Vanessa Rodrigues (Linköping University, Sweden)
       Stefan Holmlid (Linköping University, Sweden)
       Johan Blomkvist (Linköping University, Sweden)

Day 3: Thursday 4th Feb 2021

The ethics of participation in service design

  • Holding it open: Building capacity for self-determined collaborative Service Design (#17)

       Shana Agid (Parsons School of Design, US)

       Gabrielle Bendiner-Viani (Buscada; The New School, US)

       Ayesha Hoda (Adult Learning Center, Lehman College, City University of New York, US)

       John Kefalas (Project Reach Youth, NYU Langone Family Health Center, US)

       Kerry MacNeil (Washington Heights Expeditionary Learning School WHEELS, US)

       Randy Martinez (Paul Smith's College of Arts & Sciences, US)

       Dilenia Santos (State University of New York, New Paltz, US)

  • Dignity as a principle of service design: a study of four perspectives on dignity and their applications to pedagogy (#37)

       Miso Kim (Northeastern University, US)

Day 3: Thursday 4th Feb 2021

Societal interface of service design

  • Three perspectives on inclusive Service Design: User-centred, adaptive systems, and service logics (#12)

       Yang Huan (Fine Arts School, Hangzhou Normal University, China)

       Mattias Arvola (Linköping University, Sweden)

       Stefan Holmlid (Linköping University, Sweden)

  • Unpacking the nature of social structures as the materials of service design (#28)

       Josina Vink (Oslo School of Architecture & Design, Norway)

       Kaisa Koskela-Huotari (CTF - Service Research Center, Karlstad University, Sweden)

  • Designing to facilitate and enrich human relationships for complex societal challenges  (#29)

       Mieke van der Bijl-Brouwer (Delft University of Technology, Netherlands)

  • Robots in Service Design: Considering uncertainty in social interaction with robots (#33)

       Johan Blomkvist (Linköping University, Sweden)

       Sam Thellman (Linköping University, Sweden)

       Tim Overkamp (Linköping University, Sweden)

       Sam Thellman (Linköping University, Sweden)

       Stefan Holmlid (Linköping University, Sweden)

       Tom Ziemke (Linköping University, Sweden)