Keynote: Articulatory, Respectful Service Design

Prof. Norman Sheehan, a Wiradjuri man, and Dr.Tristan Schultz, a Gamilaraay man, engage in a dialogue about the role of Indigenous Knowledge as articulatory, respectful service design. Through a selection of visual patterns they contemplate how service design requires taking an ontological turn, to propose ways of being and becoming, that respects knowledge of intelligible revealing patterns in environments. This is as valid as are any minds, where patterns reveal in their own time and place through human and more-than-human designs. The speakers set the stakes for a service design in the context of plurality and systemic wicked problems to argue that designing radically new social and political patterns is going to require re-inscribing relational ways of being. This means opening up options beyond the suite of knowledge acquired under the rubric of the modernity/coloniality. They share where in their enmeshed practices, which span education, Indigenous Knowledge, futures thinking and design, this re-inscription might begin.

Conference overlay: Patterning Place


Patterning Place is a confluence of perspectives and an opportunity to see intelligible revealing of patterns.


In respecting the aliveness of Country that ServDes.2020 is hosted on, guests are invited to be in a respectful, relational way of being to reflect on and articulate the diverse contributions as patterns of relationships. It requires a re-orientation to always be in dialogue with knowing that lives within and embedded in Country, revealing itself to us to listen and observe. This means to regard as valid this knowing that lives within the visual relations and depend on it to situate us with place, during the conference. This is an Indigenous ontological framework that respects knowledge being offered by relationships between collective bodies and Country. We encourage guests to recognise difference from a Western ontology that posits that knowledge derives from individual humans extracting it from inert matter.


Throughout the conference, guests are asked to carry and engage with cards with questions on social and political patterns. How are you related to the being of designing? How does it move over the conference? Between presentations and workshops, guests are invited to Patterning Place to offer their cards and cumulatively build visual dialogues. Here, the collection of cards offers a reading into the relational patterns that emerges. In turn, participants are encouraged to experience and transform their perceptions each time by being in dialogue with visual patterns that designs back on them in revealing ways. This is important for recognising visual patterns of service design in a context of plurality, in respecting what has been revealed on Country and accommodate other patterns offered to us by other Countries in their time and place too.

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Service Design Melbourne #ServDes2020




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